Mystery Video is an excellent educational opportunity to train the staff in charge of customers more effectively. It is also very useful from the motivational viewpoint during conventions and meetings with the sales managers.
It is, in fact, a “mirror” reflecting the most significant facts that emerge during a sales talk. Because Mystery Video is a discrete and absolutely respectful candid camera, highlighting the strengths and weaknesses of the point of sale through clear images.
Its purpose
Mystery Video allows to improve the nature and quality of relations in the point of sale and to implement the corporate policies in a more appropriate and consistent manner. An additional opportunity to change and to grow as professionals and as individuals.
How it works
A “mystery client” – a woman or a man according to the type of point of sale – enters the shop and uses the Mystery Client techniques, using a concealed microcamera to record everything that happens during the sales talk.
After recording the most significant facts, the audio-video material is analysed and edited.
The faces are dimmed and the voices are altered:
the privacy of people is thus protected and safeguarded.
The short film is then stored on DVD.
